Refund Policy
Last updated:
Every Pro charge is fully refundable within 14 days, no questions asked. To get one, email support@takeoffquote.com from the address you used at checkout. Cancelling stops future charges and keeps Pro active until the end of the period you paid for. After a refund your license key stops working — the free plan and everything stored in your browser stay exactly as they were.
The 14-day guarantee
Any charge — the first subscription payment or a later renewal — is refundable in full within 14 days of the charge, for any reason or none. We'd rather refund you than have you feel stuck with a tool that didn't fit your work.
How to request a refund
Email support@takeoffquote.com from the address you used at checkout (mention your license key if you have it handy). Paddle is our merchant of record — your receipt comes from Paddle, and it includes a link to manage or end your subscription. Refunds are issued through Paddle back to your original payment method; banks typically post them within 5–10 business days.
Cancelling vs. refunding
Cancelling is not the same as a refund, and you can do it anytime: no further charges, and Pro stays active until the end of the billing period you've already paid for. To cancel, use the manage-subscription link in your Paddle receipt, or email support. Outside the 14-day window we don't pro-rate partial periods — you keep what you paid for until it runs out.
What happens after a refund or cancellation
- Your license key is revoked — when we process the refund, or at the end of the paid period on a cancellation.
- The app falls back to the free plan: measuring, takeoffs, quote binding and preview all keep working.
- Everything stored in your browser — plans, takeoffs, unit prices, assemblies — is untouched. Losing Pro never means losing data.
- .xlsx quotes you already exported are yours to keep.
If something went wrong
If a charge looks wrong or the product misbehaved, contact us before opening a card dispute — a refund from us is faster than a chargeback, and it reaches the developer directly: support@takeoffquote.com.